Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Eligibility for Returns

• To be eligible for a return, your item must be in the same condition that you received it.
• A receipt or proof of purchase is required.

To start a return, contact us at sales@thecuriousbison.com.

If your return is accepted, we will provide a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always reach out to us with any return-related questions at sales@thecuriousbison.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if:

• The item is defective,
• The item was damaged during shipping, or
• You received the wrong item.

We will evaluate the issue promptly and work to resolve it.

Exceptions / Non-Returnable Items

Certain items are non-returnable, including

• Personalized products
• Sale items
• Gift cards

If you have questions about the return eligibility of a specific item, please contact us.

Refunds

Once we receive and inspect your return, we will notify you of the refund status.

• If approved, you will be automatically refunded on your original payment method within 10 business days.
• Please note that it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, contact us at sales@thecuriousbison.com.

Shipping Costs

Please note that shipping costs for both the original delivery and the return will be deducted from your refund amount.